Insurers vet claimants' Facebook

Tuesday’s edition of the daily ‘Het Laatse Nieuws” reports that insurance companies are increasingly using social networking sites such as Facebook and Twitter to detect fraudulent claims. Personal information, such as that contained on Facebook walls, can be used as the basis for a prosecution if it provides evidence that the conditions of a policy have been breached.

Wauthier Robyns of the insurance companies’ federation Assuralia told the paper that “We use all possible sources of information including social media, when fraud is suspected.”
The insurance company can conclude that a false claim has been made, if a claimant posts information online that contradicts his/her insurance claim.

"For example, if someone claims to be unfit to work, but posts things on Facebook that show that they’re in the rudest of health”, Mr Robyns explains.
Insurance companies refuse to pay out if fraud is detected.

Furthermore, people found to have lodged a fraudulent claim have difficulties getting new insurance and may also face prosecution. The insurance companies can only use information that is freely available online.

They are not allowed to use information gathered through entrapment or the hacking of secure social media accounts.