A number of people interviewed by our documentary programme ‘Pano’ complained of the bureaucratic red tape they were confronted with when they tried to get help.
MyBEnefits has been launched by the Federal Social Affairs Department and the Federal Digital Agenda Department. Speaking on VRT Radio 1’s morning news and current affairs programme ‘De ochtend’, the Federal Social Affairs Minister Maggie De Block (Flemish liberal) told listeners that "The app is design for people that are entitled to social benefits, but often don’t know that they are”.
The app that also exists in a desktop version enable people to see what they are entitled to and from whom.
"It could be a theme park that is offering price reductions or a local council that is offering extra bin liners or boxes of disposable nappies. There are also a lot of museums and cultural centres that give price reductions”.
There are an estimated 2 million people in Belgium that are entitled to social benefits. However, the procedure for obtaining a certificate proving that you are entitled was cumbersome. With the new app the procedure has been automated and applicants get a digital version of the certificate straight away.
MyBEnefits can be found in the Google Play Store or in its desktop version at www.mybenefits.fgov.be.